VP, Director of Retail Operations
Employed By Spencer Savings Bank Since: 1996
Employed In Industry Since: 1983
Outline of Responsibilities / Areas of Expertise / Memberships
Manages Customer Service and Operations of the Retail Bank’s Customer Service Center and 21 branch network.
Responsible for ensuring the Retail Bank’s procedures and processes meet customer needs, the bank’ objectives and regulatory requirements.
Works closely with other Retail leaders in development and implementation of products and services in support of the Bank’s Strategic Plan.