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Web Browser Troubleshooting Guide

This site is best viewed using current versions of Firefox, Chrome, Safari or Microsoft Internet Explorer at a screen resolution of 1024 x 768 or higher.

The following information may help you troubleshoot some of the more common browser-related problems that you may encounter while visiting

Confirm you are using an updated version of your browser.

Start by finding out which browser version you are using. This is important in helping to troubleshoot other issues, and may browsers will prompt you to update or install important security upgrades when you check your browser version. For information on browser version and updates, please select your browser:

Make sure that cookies from third parties are allowed.

Third party cookies are allowed by default on all supported browsers. If you experience problems staying logged in to, please check your browser settings to make sure you allow third party cookies. For more information on enabling cookies, please select your current web browser:

Make sure that JavaScript is enabled in the browser.

JavaScript is enabled by default in all supported browsers. JavaScript is a type of programming language used to provide immediate feedback to users via the browser. Parts of rely on JavaScript to generate interactive web pages. For more information on enabling JavaScript on your machine, please select your current web browser:

Pop-Up Blocker

Pop-up blockers work in the background while you browse the Internet. When they detect a pop-up window that may be an unwanted advertisement, they automatically close the window. This can prevent from performing properly.

While using, if you are unable to view discussion content disable pop-up blocking for the site. For more information about turning off pop-up blocker on your machine, please select your current web browser:

Internet History and Cache

Your Internet browser keeps a record of all the websites you visit in its History. Your Internet cache acts as a roadmap for all the web sites you visit by storing copies of these sites locally on your computer. Because this site information is stored locally, web sites load faster.

Sometimes, this stored data can create problems for users trying to login to the system. If you are experiencing errors or are unable to view certain web content, try clearing your Internet history and/or cache. For more information on clearing your Internet history and cache, please select your current web browser:

Important Note: For Internet Explorer users, do not select the Preserve Favorites website data check box if you have the website saved as a Favorite on your computer.


Java is a programming language and software platform, similar to Flash, that is required for certain features of to function properly. Some of the important features of use Java.

To learn more about Java including installation instructions, verification procedures and troubleshooting tips, please visit Java Support.

Common Definitions

Short for Web browser, a software application used to locate and display Web pages. The most popular browsers are Mozilla Firefox, Microsoft Internet Explorer, Chrome and Safari.

An Internet address (for example,, usually consisting of the access protocol (http), the domain name (www., and optionally the path to a file or resource residing on that server (

A part of a computer’s memory where information is kept so that the computer can find it very quickly.

Flash is a multimedia technology used for creating animations and interactive websites. Web developers often use Flash to add dynamic content that is not possible with HTML or other scripting languages. The Spencer website does not use Flash.

JavaScript is a programming language that is used mainly to create dynamic, interactive Web pages. The Spencer website does use this programming language.

404 Error
The 404 or Not Found error message is a HTTP standard response code indicating that the client was able to communicate with the server, but the server could not find what was requested.