Spencer Savings Bank - Financial Center
Speaker 1 (00:02):
The best part of my job is taking care of customers, to be honest with you.
Speaker 8 (00:14):
So, uh, we’ve really built relationships one at a time, and that’s what made a big difference.
Speaker 3 (00:19):
When the customer comes into a financial center, we get to know them on a personal level. We get to know who they are. We can help them through every aspect of their life from having a baby, to going to college, buying their house, so we’re always there for them.
John Duncan (00:33):
We deliver this highly personalized, this white-shoe, superior customer experience.
Jose Guerrero (00:39):
Well, the Spencer has always been customer service oriented. We put the customer first, and we’re also very committed to our employees and their success.
Speaker 4 (00:48):
We call customers by their first name. We know their children. We know their, uh, families. We know where they go on vacation. They’re like our friends, so it, it really feels like home.
George Celentano (01:03):
We have, uh, 21 branches across 5 counties. Our managers are very ingrained within the communities that they serve.
Speaker 1 (01:10):
I’m very, uh, fortunate to be working with an excellent group of individuals that are hard working, that are dedicated.
Speaker 3 (01:16):
And we have employees who have been here for a very long time, which helps build the relationship.
Speaker 4 (01:20):
We have a great team. We truly have a, uh, great team. It’s, it’s like a family.
Speaker 7 (01:25):
Everyone’s friendly. The customers are great, and it’s basically you grow a family here.
George Celentano (01:35):
Spencer has big bank capabilities with a very local community touch.
John Duncan (01:39):
When commercial customers come here, they generally stay here, and they do so for a variety of reasons. The first is we have local decision making. All the credit decisions are made in-house at our headquarters, full credits, and you don’t have to go outside the state like other banks.
Jose Guerrero (01:55):
Our primary focus is safety and soundness of the bank, commitment to the communities, to the customers and employees, and then profitability.
George Celentano (02:03):
Everything that we do is centered around giving back to the community and the customers that we serve.
Speaker 4 (02:13):
And that’s exactly what Spencer does, to give back to the community.
Speaker 8 (02:16):
All of our team members are involved in all the community activities that are happening throughout the, uh, locations that we are servicing.
Speaker 7 (02:25):
I love it here. It’s, uh, a great atmosphere, a great work environment.
Jose Guerrero (02:34):
The passion, engaged and focused in our communities.
Speaker 1 (02:38):
Professional, exceptional, and customer-oriented.
George Celentano (02:39):
Customer centric and engaged.
Speaker 8 (02:41):
Loyalty, longevity, and customer service excellence.
Speaker 4 (02:45):
Community-oriented, personal touch, and excellent customer service.
John Duncan (02:49):
Sophisticated and smart.
Speaker 3 (02:51):
Relationships, friendliness, and always a smile on our face.