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Frequently Asked Questions

In order to activate your debit/ATM card, call 1-800-992-3808 and follow the prompts to complete activation and to set up a PIN.

The phone number to call for assistance is 1-800-992-3808.

The routing number for Spencer Savings Bank is 221271951.

Checks can be reordered via our website by clicking the “Checks” option across the top of the homepage or by visiting https://www.ordermychecks.com/login_a.jsp which will direct you to the Harland Clarke website. You will be prompted to enter your full account number, routing number (221271951), your current zip code, and the account type (i.e. personal or business).

(Fees may apply. For more information, please contact your local financial center or our Customer Service Center at 1-800-363-8115.)

To place a stop payment on a check that has not cleared from your account, simply log into your Spencer Savings Bank online banking account via a desktop computer and select Additional Services/Stop Payment. You will then be prompted to enter the check number, select the account you wrote the check from, and enter the amount of the check. At the current time, this is unavailable through our mobile banking app.

(If you do not have the check number and the amount, a stop payment cannot be placed. If you would like to place a stop payment on an ACH External Transaction, please contact your local financial center or our Customer Service Center at 1-800-363-8115 for further assistance.)

After completing a mobile deposit via the Spencer Savings Bank app, you can check the status by selecting Check Deposit/History Tab. If the deposit is rejected, you will be notified of the reason by email. Please contact your local financial center or our Customer Service Center at 1-800-363-8115 for any additional questions.

To enroll in text fraud alerts, you must contact our Customer Service Center at 1-800-363-8115 to initiate the process. You will then receive a text message, in which you will have to reply back “Yes” to confirm your phone number and complete the registration process.

If you are traveling, and would like to use your debit/ATM card, you must contact your local financial center or our Customer Service Center at 1-800-363-8115 to provide us with your travel dates and destination(s).