Important Notice

Javascript must be enabled to view this website, please enable Javascript and reopen our website.
Skip to main content
  Coronavirus Update

Spencer Savings Bank is committed to the safety, health and well-being of its customers and employees. Read More

Spencer Savings Bank is committed to the safety, health and well-being of its customers and employees. As the country continues to deal with the impact of the Coronavirus (COVID-19), we want to take a moment to assure the community that we are closely monitoring the situation which is continuously evolving.

In response to the latest situation regarding this public health crisis, we are temporarily modifying how we conduct business at our financial centers to help minimize the potential spread of the virus. Effective Monday, March 30, 2020, we will be providing lobby service in our financial centers by appointment only. To make an appointment, please call the financial center between the hours of 9:00am – 5:00pm, Monday – Friday and 9:00am – 1:00pm on Saturday. Financial centers with a drive-up facility will continue to operate as usual during the same hours listed above, Monday- Saturday. In the best interest of the public health, if you need to process a teller transaction and your financial center has a drive-up facility, we are asking you to process all teller transactions at the drive-up only. Please know that every effort is being taken to ensure that the bank is able to meet all of your needs while we continue to follow the recommendations from the health authorities.

In addition to taking extra precautions to maintain the cleanliness of our bank locations, we continue to update and educate employees on virus information, as well as reduce employee contact. Please know that the bank has a Pandemic Plan in place with procedures and guidelines for the staff to follow to continue with all business activity.

We would like to take this opportunity to remind customers that most banking transactions do not require a visit to an office. Spencer offers a variety of ways to access your accounts and manage your money without having to visit a financial center. Banking can continue from the comfort of your own home. Most transactions can be handled with a call to our Customer Service Center, with your mobile device, online or at an ATM. Many locations also offer drive through features. All of these options reduce public interaction for both the customer and employee. If you want to explore any of these options, please call your local financial center or our Customer Service Center at 1-800-363-8115.

We also urge all customers to be extra vigilant during this time as there are increased incidents of fraud surrounding the virus announcement. The FDIC has released educational articles regarding this topic with more information.

This is a fluid and evolving situation. We will continue to update you with any new information that becomes available. Our customers are the heart of our business. Thank you for giving us the opportunity to continue to serve you. Together, we will all take the necessary precautions to successfully manage through this difficult time.

eStatements FAQs

Spencer Savings Bank eStatements Frequently Asked Questions

Instead of receiving your Spencer statements by mail each month, you can elect to receive them online in electronic format. Your online statement will look just like the paper statements you currently receive in the mail and will include images of your paid checks. There is no cost to sign up for eStatements, and it only takes a few minutes to get started!

If you are currently enrolled in Spencer Online, you are eligible to receive eStatements. If you have an account but have not started using Spencer Online yet, you can sign up from the convenience of your own home. The service is FREE, and will allow you 24/7 access to your account(s). Once you are set up with your Spencer Online, you will be able to sign up for eStatements.

Your monthly statements will be available the same day that they are normally mailed out. With eStatements, you’ll be able to view them days earlier because there won’t be any delays for the mailing. Several months of statements will be available at the click of a mouse.

To view your eStatements, you will need Adobe Acrobat Reader. If you do not have Adobe Acrobat Reader currently installed, you can download a FREE version by clicking on the Get Acrobat Reader link at the bottom of the page.

You will need to first log on to your Spencer Online account and click on Additional Service. Next, you will follow these 2 simple steps:

Click on the button at the top of the page that says eStatements.

Read the Customer Consent and click Accept when finished.

Once you have clicked this button, you will be signed up for eStatements. Paper statements will automatically be discontinued. You are ready to start viewing all of your available online statements. It is recommended that you either print or save a copy of each statement for future reference.

Our Call Center representatives are available to help you enroll or to answer any questions about the service that you may have. Please call us toll-free at (800) 363-8115.