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Opportunities

Assistant Financial Center Manager

Department: Retail Banking
Location: Clifton

The Assistant Financial Center Manager (AFCM) generally has more experience and provides exceptional customer service while attending to customers’ needs. This individual creates and fosters a cohesive team and promotes a positive work environment, while overseeing the Financial Center Service Reps who perform both routine financial transactions and/or customer service functions. May cover multiple branches within the region. Assists FCSRs with more complex tasks and schedules the work flow.

Demonstrates sound judgment and accountability with operational standards. Provides leadership, conflict resolution, process improvement and communication to the Financial Center Service Reps. Responsible for performing audit functions, participates in daily branch opening and closing procedures and required to perform operational tasks, coaching and performance management.  In the absence of, or assisting the Financial Center Manager, responsible for the overall branch management including but not limited to operations, sales management and productivity.

Cash Management Sales Representative

Department:   Retail Banking
Location:   Elmwood Park, NJ

Responsible for identifying & providing cash management services to prospective and existing commercial customers.  This individual will work closely with Market and Financial Center Managers, as well as with his/her commercial lending partners to drive cash management results.

Takes a consultative approach with all commercial customers to provide integrated cash management and banking solutions.  Makes cash management sales presentations to commercial customers.  Provides product and service implementation support for business customers including additional needs analysis to cross sell services.  This individual will serve as the first line customer support for Spencer’s suite of Cash Management services.

Customer Service Center Representative

Department: Retail Banking
Location: Elmwood Park, NJ

Responsible for performing basic Customer Service Center duties including assisting internal and external customers as it relates to account information, deposit and loan rates, features of products and services, opening new accounts, assisting customers with loan applications, processing customer transactions and resolving customer issues.  Provides quality customer service and actively participates in the Bank’s new Business Development activities including outbound customer service and sales calls.

Financial Center Relationship Representative

Department: Retail Banking
Location:  Various Financial Centers

The Financial Center Relationship Representative (FCRR) is responsible for building long-term profitable customer relationships via acquisition of new customer market share, expansion & retention of existing customer wallet share and the delivery of a consistent extraordinary customer experience.  Responsible for managing and cultivating a book of business of existing customers with expectations of growing core deposits, loans and ancillary bank services.  Executes a customer contact strategy that includes tele-consulting, email, mail or text to drive customers into the bank for relationship expansion.

Responsible for consistently conducting needs-based assessments with every customer via profiling to proactively identify opportunities to make the customer money, save the customer money and/or make the customer’s banking more convenient.  This individual will also assist in educating and developing the referral skills of the Financial Center Service Representatives in their branch.  This individual should require minimal supervision and provide flexibility of coverage for the branch by supplementing general platform sales, service and operational responsibilities as required.

Financial Center Service Representative (Part Time)

Department: Retail Banking
Location:  Various Locations

Financial Center Service Representative (FCSR) is responsible for processing a variety of financial transactions including check cashing, withdrawals, deposits and loan payments.  This position is responsible for managing and balancing a cash drawer and preparing daily paperwork according to branch procedures.  Responsible for engaging clients during their transaction to identify any customer needs and refer them over to the platform for fulfillment.   Provides an extraordinary customer experience by executing Spencer’s customer service behaviors with every client interaction.  Supports the Assistant Financial Center Manager with teller line and end of day proof functions. Works under general supervision.

Floating Financial Center Service Representative

Department: Retail Banking
Location:  Various Locations

Financial Center Service Representative (FCSR) is responsible for processing a variety of financial transactions including check cashing, withdrawals, deposits and loan payments.  This position is responsible for managing and balancing a cash drawer and preparing daily paperwork according to branch procedures.  Responsible for engaging clients during their transaction to identify any customer needs and refer them over to the platform for fulfillment.   Provides an extraordinary customer experience by executing Spencer’s customer service behaviors with every client interaction.  Supports the Assistant Financial Center Manager with teller line and end of day proof functions. Works under general supervision.

IT Help Desk Support (Temporary)

Department: Information Technology
Location:  Elmwood Park, NJ

Provide top-quality IT support to all employees in the corporate office, as well as branch system personnel or clients.  Answers Help desk calls and provides hands-on IT problem-solving.  End User support for the Customer Service Center and e-banking systems/ applications. Coordinates hardware and software for new hires, terminations, and transfers – administrating various IT applications and telecommunications support.

Market Manager

Department: Retail Banking
Location: Union County

Responsible for the successful business development of the Union County market, which includes business planning and budgeting and attaining commercial deposit, loan and revenue goals.  Development of a business referral network (Centers of influence (COl’s) which will drive the majority of  business development growth, prospecting of potential clients, active participation in business networking events and holding leadership roles within community and business organizations to build our business brand recognition and to extend name recognition and the reputation of the Bank.

Responsible for the coaching, performance management and talent management of their direct reports. Market Manager will oversee market branches operational and compliance proficiencies, sales success and the development of the branch employees while ensuring that the branch practices sound risk management and adheres to all policies and procedures of the Bank.

Marketing Intern

Department: Marketing
Location: Elmwood Park, NJ

The Marketing Intern will be instrumental with the day-to-day operations of the department.  The primary emphasis of the position will entail the execution of community and branch events.  Graphic design experience is required – this position will design graphics, flyers, journal ads and will update the bank website. Additional responsibilities include proofreading bank advertisements, coordinating Financial Center deliveries of promotional items/merchandising, and assisting with bank fundraisers and corporate events.  General research, clerical and project-based work assigned, as needed.  Light travel, with mileage reimbursement, is required.

VP & Retail Business Development Officer

Department:   Retail Banking
Location:   Elmwood Park, NJ

Responsible for the cultivation and development of Centers of Influence (COIs) that refer profitable new business relationships that have strong commercial non-interest bearing deposit, cash management and commercial lending needs. Also works closely with the Regional Manager, Retail Branch Management, the Business Banker, and the C&I and CRE Lenders in support of the above mentioned expectations.  The BDO will focus on developing relationships with “deposit rich” industries and companies with annual revenues greater than $5MM.

We currently have two open BDO positions – one for a general Business Development Officer and a second opening for a Business Development Officer focused on Professional Service businesses.