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Opportunities

Assistant Financial Center Manager

Department: Retail Banking
Location: Garfield, NJ

The Assistant Financial Center Manager (AFCM) generally has more experience and provides exceptional customer service while attending to customers’ needs. This individual creates and fosters a cohesive team and promotes a positive work environment, while overseeing the Financial Center Service Reps who perform both routine financial transactions and/or customer service functions. May cover multiple branches within the region. Assists FCSRs with more complex tasks and schedules the work flow.

Demonstrates sound judgment and accountability with operational standards. Provides leadership, conflict resolution, process improvement and communication to the Financial Center Service Reps. Responsible for performing audit functions, participates in daily branch opening and closing procedures and required to perform operational tasks, coaching and performance management.  In the absence of, or assisting the Financial Center Manager, responsible for the overall branch management including but not limited to operations, sales management and productivity.

AVP & Mortgage Originations Specialist

Department: Mortgage Originations
Location: Elmwood Park, NJ

Responsible for coordinating daily operations of the Mortgage Originations Department. Ensures loan applications are processed, underwritten and closed in compliance with regulatory and Bank policies. Monitors production pipeline with staff on an on-going basis for quality, accuracy and consistent turnaround time. Assists with the development and implementation of policies and procedures to ensure compliance with industry and internal bank requirements. Interacts and troubleshoots processing, underwriting, pre-closing and closing issues/problems with department staff, correspondent lenders, borrowers, appraisers and attorneys in order to expedite loan approvals and closings.

Assists in the evaluation and enhancement of the performance and development of personnel and makes recommendations to Vice President regarding ongoing training and continued education of staff. Collaborates in researching, developing and preparing the department’s annual operating budget. Oversees and manages, along with other departments, the HMDA/LAR process.  Ensures that all loan files are upgraded with the proper data for monthly LAR tracking and year-end HMDA reporting. Performs other duties as required.

Digital Banking & Core Administrative Assistant

Department: Information Technology
Location: Elmwood Park, NJ

Supports day-to-day operations of the Bank’s digital banking & core systems, including consumer and business online banking, bill payments, core security profiles, core system environment, related hardware & software and the administration of related support portals.  Provides administrative support for all digital banking channels including ACH transfers, user profile processing, remote deposit, consumer and small business online banking, bill pay and other related systems.

Financial Center Relationship Representative

Department: Retail Banking
Location: Various Locations

The Financial Center Relationship Representative (FCRR) is responsible for building long-term profitable customer relationships via acquisition of new customer market share, expansion & retention of existing customer wallet share and the delivery of a consistent extraordinary customer experience.  Responsible for managing and cultivating a book of business of existing customers with expectations of growing core deposits, loans and ancillary bank services.  Executes a customer contact strategy that includes tele-consulting, email, mail or text to drive customers into the bank for relationship expansion.

Responsible for consistently conducting needs-based assessments with every customer via profiling to proactively identify opportunities to make the customer money, save the customer money and/or make the customer’s banking more convenient.  This individual will also assist in educating and developing the referral skills of the Financial Center Service Representatives in their branch.  This individual should require minimal supervision and provide flexibility of coverage for the branch by supplementing general platform sales, service and operational responsibilities as required.

Financial Center Service Representative III

Department: Retail Banking
Location: Clifton, NJ

Financial Center Service Representative (FCSR) III is generally more experienced and is responsible for responding to customers’ needs by processing a variety of financial transactions including check cashing, withdrawals, deposits and loan payments and/or greeting customers, profiling the needs of customers, opening accounts, cross-selling, telephone consulting, developing business through a book of business and servicing accounts. Researches and resolves account issues and promotes organizational products and services by referring clients to other departments within the organization. Assists the Financial Center Supervisor with teller line and end of day proof functions. Works under general supervision.

Financial Center Service Representative (Full Time)

Department: Retail Banking
Location: Various Locations

Financial Center Service Representative (FCSR) is responsible for processing a variety of financial transactions including check cashing, withdrawals, deposits and loan payments.  This position is responsible for managing and balancing a cash drawer and preparing daily paperwork according to branch procedures.  Responsible for engaging clients during their transaction to identify any customer needs and refer them over to the platform for fulfillment.   Provides an extraordinary customer experience by executing Spencer’s customer service behaviors with every client interaction.  Supports the Assistant Financial Center Manager with teller line and end of day proof functions. Works under general supervision.

Financial Center Service Representative (Part Time)

Department: Retail Banking
Location: Various Locations

Financial Center Service Representative (FCSR) is responsible for processing a variety of financial transactions including check cashing, withdrawals, deposits and loan payments.  This position is responsible for managing and balancing a cash drawer and preparing daily paperwork according to branch procedures.  Responsible for engaging clients during their transaction to identify any customer needs and refer them over to the platform for fulfillment.   Provides an extraordinary customer experience by executing Spencer’s customer service behaviors with every client interaction.  Supports the Assistant Financial Center Manager with teller line and end of day proof functions. Works under general supervision.

Floating Financial Center Service Representative

Department: Retail Banking
Location: Various Locations

Financial Center Service Representative (FCSR) is responsible for processing a variety of financial transactions including check cashing, withdrawals, deposits and loan payments.  This position is responsible for managing and balancing a cash drawer and preparing daily paperwork according to branch procedures.  Responsible for engaging clients during their transaction to identify any customer needs and refer them over to the platform for fulfillment.   Provides an extraordinary customer experience by executing Spencer’s customer service behaviors with every client interaction.  Supports the Assistant Financial Center Manager with teller line and end of day proof functions. Works under general supervision.

Mortgage Closing Representative

Department: Mortgage Originations
Location: Elmwood Park, NJ

Responsible for the preparation of the closing package and performing company procedures required to close and fund residential mortgage loans in accordance with the Bank’s and investor policies and requirements.  Coordinates each residential mortgage and modification closing; corresponds with the borrower, the borrower’s attorney and the Bank’s attorney in order to schedule each closing in a timely and efficient manner.  Interacts routinely with the Bank’s review attorney, the borrower’s closing agent, residential salespeople, the processor, the underwriter and other bank staff.

VP, Market Manager

Department: Retail Banking
Location: Elmwood Park, NJ

Responsible for the success of business development efforts, which includes business planning and budgeting and attaining commercial deposit, loan and revenue goals.  Development of a business referral network (Centers of influence), which will drive the majority of  business development growth, prospecting of potential clients, active participation in business networking events and holding leadership roles within community and business organizations to build our business brand recognition and to extend name recognition and the reputation of the Bank.

Responsible for the coaching, performance management and talent management of their direct reports. Market Manager will oversee market branches operational and compliance proficiencies, sales success and the development of the branch employees while ensuring that the branch practices sound risk management and adheres to all policies and procedures of the Bank.

VP & Cash Management Sales Officer

Department: Retail Banking
Location: Elmwood Park, NJ

Responsible for identifying & providing cash management services to prospective and existing commercial customers.  This individual will work closely with Market and Financial Center Managers, as well as with his/her commercial lending partners to drive cash management results.

Takes a consultative approach with all commercial customers to provide integrated cash management and banking solutions.  Makes cash management sales presentations to commercial customers.  Provides product and service implementation support for business customers including additional needs analysis to cross sell services.  This individual will serve as the first line customer support for Spencer’s suite of Cash Management services.

VP & Retail Business Development Officer

Department: Retail Banking
Location: Elmwood Park, NJ

Responsible for the cultivation and development of Centers of Influence (COIs) that refer profitable new business relationships that have strong commercial non-interest bearing deposit, cash management and commercial lending needs. Also works closely with the Regional Manager, Retail Branch Management, the Business Banker, and the C&I and CRE Lenders in support of the above mentioned expectations.  The BDO will focus on developing relationships with “deposit rich” industries and companies with annual revenues greater than $5MM.

We currently have two open BDO positions – one for a general Business Development Officer and a second opening for a Business Development Officer focused on Professional Service businesses.