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Assistant Financial Center Manager

Department: Retail Banking
Location:  Parsippany, Wayne

The Assistant Financial Center Manager (AFCM) generally has more experience and provides exceptional customer service while attending to customers’ needs. This individual creates and fosters a cohesive team and promotes a positive work environment, while overseeing the Financial Center Service Reps who perform both routine financial transactions and/or customer service functions. May cover multiple branches within the region. Assists FCSRs with more complex tasks and schedules the work flow.

Demonstrates sound judgment and accountability with operational standards. Provides leadership, conflict resolution, process improvement and communication to the Financial Center Service Reps. Responsible for performing audit functions, participates in daily branch opening and closing procedures and required to perform operational tasks, coaching and performance management.  In the absence of, or assisting the Financial Center Manager, responsible for the overall branch management including but not limited to operations, sales management and productivity.

AVP & Retail Business Development Officer

Department:   Retail Banking
Location:   Elmwood Park, NJ

Responsible for the cultivation and development of Centers of Influence (COIs) that refer profitable new business relationships that have strong commercial non-interest bearing deposit, cash management and commercial lending needs. Also works closely with the Regional Manager, Retail Branch Management, the Business Banker, and the C&I and CRE Lenders in support of the above mentioned expectations.  The BDO will focus on developing relationships with “deposit rich” industries and companies with annual revenues greater than $5MM.

We currently have two open BDO positions – one for a general Business Development Officer and a second opening for a Business Development Officer focused on Professional Service businesses.

Cash Management Sales Representative

Department:   Retail Banking
Location:   Elmwood Park, NJ

Responsible for identifying & providing cash management services to prospective and existing commercial customers.  This individual will work closely with Market and Financial Center Managers, as well as with his/her commercial lending partners to drive cash management results.

Takes a consultative approach with all commercial customers to provide integrated cash management and banking solutions.  Makes cash management sales presentations to commercial customers.  Provides product and service implementation support for business customers including additional needs analysis to cross sell services.  This individual will serve as the first line customer support for Spencer’s suite of Cash Management services.

Customer Service Center Representative

Department: Retail Banking
Location: Elmwood Park, NJ

Responsible for performing basic Customer Service Center duties including assisting internal and external customers as it relates to account information, deposit and loan rates, features of products and services, opening new accounts, assisting customers with loan applications, processing customer transactions and resolving customer issues.  Provides quality customer service and actively participates in the Bank’s new Business Development activities including outbound customer service and sales calls.

Financial Analyst

Department:  Accounting
Location: Elmwood Park, NJ

Responsible for conducting financial modeling on various financial products as well as measuring, analyzing, and forecasting performance in conjunction with operating plans, advising management on the allocation of resources to best accomplish objectives, and preparing reports to support the future strategic direction of the organization.  Requires extracting financial data from various accounting and information systems and performing complex financial analysis.

Financial Center Manager

Department: Retail Banking
Location:  Cranford, Nutley, Wayne

The Financial Center Manager (FCM) is responsible for managing the day-to-day operations of the branch, the internal sales process and customer experience.  Ensures that all policies and procedures are followed and that the branch staff practices sound risk management.  Provides required reporting related to operations and control and adherence to income, expense, and budgetary guidelines and standards. Responsible for security of equipment and premises, financial controls, collections and loss handling, as well as daily opening and closing procedures. In addition, the incumbent may supplement platform sales and service responsibilities as required.

The FCM oversees the coaching, performance management and talent management of direct reports. Approximately 75% of the FCMs time is spent in the branch managing, observing, coaching and driving the internal sales and operational processes of the branch.  Approximately 25% of their time is spent outside the branch developing business and participating in community/business related activities/events.

Financial Center Relationship Representative

Department: Retail Banking
Location:  Multiple Locations

The Financial Center Relationship Representative (FCRR) is responsible for building long-term profitable customer relationships via acquisition of new customer market share, expansion & retention of existing customer wallet share and the delivery of a consistent extraordinary customer experience.  Responsible for managing and cultivating a book of business of existing customers with expectations of growing core deposits, loans and ancillary bank services.  Executes a customer contact strategy that includes tele-consulting, email, mail or text to drive customers into the bank for relationship expansion.

Responsible for consistently conducting needs-based assessments with every customer via profiling to proactively identify opportunities to make the customer money, save the customer money and/or make the customer’s banking more convenient.  This individual will also assist in educating and developing the referral skills of the Financial Center Service Representatives in their branch.  This individual should require minimal supervision and provide flexibility of coverage for the branch by supplementing general platform sales, service and operational responsibilities as required.

Financial Center Service Representative (Part Time)

Department: Retail Banking
Location:  Elizabeth, Parsippany, Union

Financial Center Service Representative (FCSR) is responsible for processing a variety of financial transactions including check cashing, withdrawals, deposits and loan payments.  This position is responsible for managing and balancing a cash drawer and preparing daily paperwork according to branch procedures.  Responsible for engaging clients during their transaction to identify any customer needs and refer them over to the platform for fulfillment.   Provides an extraordinary customer experience by executing Spencer’s customer service behaviors with every client interaction.  Supports the Assistant Financial Center Manager with teller line and end of day proof functions. Works under general supervision.

Market Manager

Department:  Retail Banking
Location: Union County

Responsible for the successful business development of the Union County market, which includes business planning and budgeting and attaining commercial deposit, loan and revenue goals.  Development of a business referral network (Centers of influence (COl’s) which will drive the majority of  business development growth, prospecting of potential clients, active participation in business networking events and holding leadership roles within community and business organizations to build our business brand recognition and to extend name recognition and the reputation of the Bank.

Responsible for the coaching, performance management and talent management of their direct reports. Market Manager will oversee market branches operational and compliance proficiencies, sales success and the development of the branch employees while ensuring that the branch practices sound risk management and adheres to all policies and procedures of the Bank.

VP, C&I Relationship Manager

Department: Commercial & Industrial Lending
Location: Elmwood Park, NJ

Responsible for generating C&I business by focusing on developing new business relationships, deepening existing relationships, and developing a strong referral network – specifically with accountants, public agencies, attorneys and Chambers of Commerce.

Cultivates referrals from branch network for business-related products and services. Participates in meetings of branch offices to enlist their consistent support and heightened awareness of new products and services. Prospects for new business customers via networking, cold-calling and telemarketing. Successfully develops new business and manages relationships to retain business over the long-term. Tracks and reports sales results on a monthly basis. Insures the profitability and credit quality of the portfolio in accordance with Spencer’s credit policy. Manages the day-to-day credit process, including credit write-ups, customer inquiries and deal structures. Gathers financial information, prepares loan proposals and manages several aspects of the underwriting function. Monitors quality of existing accounts, verifying that loans conform to policy.