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Opportunities

Assistant Financial Center Manager

Department: Retail Banking
Location: Outwater Lane

The Assistant Financial Center Manager (AFCM) generally has more experience and provides exceptional customer service while attending to customers’ needs. This individual creates and fosters a cohesive team and promotes a positive work environment, while overseeing the Financial Center Service Reps who perform both routine financial transactions and/or customer service functions. May cover multiple branches within the region. Assists FCSRs with more complex tasks and schedules the work flow.

Demonstrates sound judgment and accountability with operational standards. Provides leadership, conflict resolution, process improvement and communication to the Financial Center Service Reps. Responsible for performing audit functions, participates in daily branch opening and closing procedures and required to perform operational tasks, coaching and performance management.  In the absence of, or assisting the Financial Center Manager, responsible for the overall branch management including but not limited to operations, sales management and productivity.

AVP & Mortgage Originations Specialist

Department: Mortgage Originations
Location: Elmwood Park (Corp. HQ)

Responsible for coordinating daily operations of the Mortgage Originations Department. Ensures loan applications are processed, underwritten and closed in compliance with regulatory and Bank policies. Monitors production pipeline with staff on an on-going basis for quality, accuracy and consistent turnaround time. Assists with the development and implementation of policies and procedures to ensure compliance with industry and internal bank requirements. Interacts and troubleshoots processing, underwriting, pre-closing and closing issues/problems with department staff, correspondent lenders, borrowers, appraisers and attorneys in order to expedite loan approvals and closings.

Assists in the evaluation and enhancement of the performance and development of personnel and makes recommendations to Vice President regarding ongoing training and continued education of staff. Collaborates in researching, developing and preparing the department’s annual operating budget. Oversees and manages, along with other departments, the HMDA/LAR process.  Ensures that all loan files are upgraded with the proper data for monthly LAR tracking and year-end HMDA reporting. Performs other duties as required.

BSA/AML Supervisor

Department: Compliance
Location: Elmwood Park (Corp. HQ)

Assists the VP BSA/AML Officer with the implementation and administration of all aspects of the BSA/AML Program.  Performs various quality control and oversight functions to ensure departmental activities run smoothly and efficiently.  Participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management.   Provides support to the VP BSA/AML Officer to ensure that the Bank complies with all applicable federal laws and regulations, including BSA, Anti-Money Laundering (“AML”), Customer Identification Program (“CIP”), Office of Foreign Asset Control (“OFAC”), and USA PATRIOT Act.

Customer Service Center Representative

Department: Retail Banking
Location: Elmwood Park, NJ

Responsible for performing basic Customer Service Center duties including assisting internal and external customers as it relates to account information, deposit and loan rates, features of products and services, opening new accounts, assisting customers with loan applications, processing customer transactions and resolving customer issues.  Provides quality customer service and actively participates in the Bank’s new Business Development activities including outbound customer service and sales calls.

Digital Banking & Core Administrative Assistant

Department: Information Technology
Location: Corporate Headquarters (Elmwood Park)

Supports the day-to-day operations of digital banking and core systems, including consumer and business online banking, bill payment, core security profiles, core system environment, related hardware & software and administration of related support portals.  Processes and monitors reports related to the capturing of key metrics and compliance of security regulations and procedures.  Performs core user maintenance for new user setup and modifications of existing users.  Assists with setup and support for Cash Management, business banking and remote deposit capture channels.  Provides direct support, training, and instruction to both internal and external clients on both digital banking and ancillary core systems.

Escrow Administrator

Department: Loan Administration
Location: Elmwood Park (Corp. HQ)

Responsible for ensuring insurance and real estate tax bills for mortgage accounts are paid in a timely and accurate manner. Inputs information to ensure accurate up-to-date system records and provides follow-up, as needed. Ensures that there is a review of system reports and pre-edit listings, prior to disbursements. Responsibilities can necessitate the need to perform a tax proof by calculating totals on town/county, school, village and city tax bills; resolves exceptions as required. Monitors the handling of notifications of insurance cancellations. Handles customer escrow issues, escrow analysis, and other related escrow issues concerning the portfolio. Responsible for the escrow disbursement amongst various insurance types within the portfolio. Performs other duties as required.

Financial Center Manager

Department: Retail Banking
Location:  Various Locations

Responsible for managing day-to-day operations of the Financial Center, internal sales process and customer experience.  Ensures that all policies and procedures are followed and that the staff practices sound risk management.  Responsible for providing required reporting related to operations and control and adherence to income, expense, and budgetary guidelines and standards. This position is also responsible for security of equipment and premises, financial controls, collections and loss handling, as well as daily opening and closing procedures. In addition, the incumbent may supplement platform sales and service responsibilities as required.  Approximately 75% of time will be spent inside the Financial Center and 25% will be spent outside doing business development and community activities.

Financial Center Relationship Representative

Department: Retail Banking
Location:  Various Financial Centers

The Financial Center Relationship Representative (FCRR) is responsible for building long-term profitable customer relationships via acquisition of new customer market share, expansion & retention of existing customer wallet share and the delivery of a consistent extraordinary customer experience.  Responsible for managing and cultivating a book of business of existing customers with expectations of growing core deposits, loans and ancillary bank services.  Executes a customer contact strategy that includes tele-consulting, email, mail or text to drive customers into the bank for relationship expansion.

Responsible for consistently conducting needs-based assessments with every customer via profiling to proactively identify opportunities to make the customer money, save the customer money and/or make the customer’s banking more convenient.  This individual will also assist in educating and developing the referral skills of the Financial Center Service Representatives in their branch.  This individual should require minimal supervision and provide flexibility of coverage for the branch by supplementing general platform sales, service and operational responsibilities as required.

Financial Center Service Representative II

Department: Retail Banking
Location:  Various Locations

Financial Center Service Representative (FCSR) II is generally more experienced and is responsible for processing a variety of financial transactions including check cashing, withdrawals, deposits and loan payments.  This position is responsible for managing and balancing a cash drawer and preparing daily paperwork according to branch procedures.  Responsible for engaging clients during their transaction to identify any customer needs and refer them over to the platform for fulfillment.  Provides an extraordinary customer experience by executing Spencer’s customer service behaviors with every client interaction.  They also assist the Assistant Financial Center Manager with teller line and end of day proof functions. Works under general supervision.

Financial Center Service Representative (Part Time)

Department: Retail Banking
Location:  Various Locations

Financial Center Service Representative (FCSR) is responsible for processing a variety of financial transactions including check cashing, withdrawals, deposits and loan payments.  This position is responsible for managing and balancing a cash drawer and preparing daily paperwork according to branch procedures.  Responsible for engaging clients during their transaction to identify any customer needs and refer them over to the platform for fulfillment.   Provides an extraordinary customer experience by executing Spencer’s customer service behaviors with every client interaction.  Supports the Assistant Financial Center Manager with teller line and end of day proof functions. Works under general supervision.

Network Administrator

Department: Information Technology
Location: Corporate Headquarters (Elmwood Park)

Administers and oversees day-to-day operation of Local and Wide Area Networks and provides support for all network users.  Provides clear and up to date technical documentation and procedures. Reviews and resolves level 3 hardware/software problems; installs new hardware and software upgrades as needed. Provides training and support for all authorized application software packages.  Overall responsibility for core system issues, client side files, updates and upgrades.  Performs other duties as required.

VP & Retail Business Development Officer

Department:   Retail Banking
Location:   Elmwood Park, NJ

Responsible for the cultivation and development of Centers of Influence (COIs) that refer profitable new business relationships that have strong commercial non-interest bearing deposit, cash management and commercial lending needs. Also works closely with the Regional Manager, Retail Branch Management, the Business Banker, and the C&I and CRE Lenders in support of the above mentioned expectations.  The BDO will focus on developing relationships with “deposit rich” industries and companies with annual revenues greater than $5MM.

We currently have two open BDO positions – one for a general Business Development Officer and a second opening for a Business Development Officer focused on Professional Service businesses.