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  Security Information
Protect Yourself From Fraud! Read Full Message

The banking industry continues to see an increase in fraud attempts targeting customers. Staying alert and knowing how to respond are important steps you can take to help protect yourself and your accounts.

If you receive a fraud alert or suspicious phone call, even if the caller ID says Spencer Savings Bank, never provide personal information such as your Social Security number, account or debit card number, PIN, password, or one-time code. End the call and contact us directly to confirm whether the call is legitimate and whether any action is needed.

We encourage you to visit our Fraud Center for best practices and safety tips to help protect yourself from fraud. If you have any questions or concerns, please contact our Customer Service Center immediately at 1-800-363-8115.

Mortgage Servicing Notice for Error & Information Requests

The following outlines the Error Process for Information Requests for your mortgage account at Spencer Savings Bank, SLA.

If you think an error has occurred on your mortgage account or if you need specific information about the servicing of your loan, please write us at:

Spencer Savings Bank, SLA
Attention: Loan Administration Department
611 River Drive
Elmwood Park, NJ 07407

All written requests for information or notices of error should contain the following information:

  1. Your name
  2. Account number
  3. Property address
  4. Description of the error and explanation as to why you believe it is an error or request for specific information regarding the servicing of your loan
  5. Current contact information so we may follow up with you